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A revolutionary innovation for removing paint & varnish from wood with gentle infrared heat.

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Technical Support for Troubleshooting The Silent Paint Remover™

In the unlikely event that your Silent Paint Remover™ stops working, try these troubleshooting tips:

The Reset Button. If your Silent Paint Remover suddenly stops working, the first thing you should check is the reset button on the yellow handle under the power cord. The automatic shut off kicks in if the handle reaches a temperature that can cause damage to the tool. Allow the tool to cool off before resetting the button.

Cracked tubes. Check the tubes for cracks. If the tool has been dropped or bumped into something hard, you may find that a bulb is broken. Do not operate the tool with broken bulbs. Replace the bulbs immediately.

Damaged Power Cord. Check power cord for wear or damage. If the cord is damaged, please send the tool to our service department for repair.

Disassembly. It is not recommended to disassemble the tool beyond replacing the bulbs. The manual will describe the steps for disassembly of the tool.

Tube Life. Infrared tubes have a life of at least 5000 hours. Keep the tubes and the reflector clean for optimum effect. Store the tool in the provided carrying case.

Dirty Infrared Tubes. Bulbs that have become covered with paint residue will loose some of its effectiveness and many have to be replaced.

Still Not Working? If the tool still does not operate, contact our service department to return the tool for service. Tool should be packaged well to avoid breaking the tubes in transit.

Our service department is open: Mon-Wed 10 am - 5 pm EST. PH: 1-585-924-8070 / E-mail:

Viking Sales, Inc.
7710 Victor-Mendon Road
Victor, NY 14564


  The Silent Paint Remover™
  The Silent Paint Remover™ Twin
  Benefits of Infrared Heat
  Replacement Parts
  Upgrade Kit
  Uses and Applications
  Comparisons to Other Methods
  Video Library
  Photos, Tips and Techniques
  Speak to the Painter

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